Events
Our next Seminar date is:
February 8, 2012
Location:
Richmond Hill Golf & C.C
8905 Bathurst Street, Richmond Hill, Ontario L4C 0H4
A Guest Fee of $150 applies to Non-members
Coffee: 8:30 AM - 9:00 a.m.
Speakers begin at 9:00 a.m.
"Having Those Difficult Conversations with Ease"
Speaker: Monika B. Jensen
As senior managers, you've had to hold an uncomfortable conversation as a result of poor performance, an investigation into unwelcomed behaviour or attitude and offensive, unprofessional conduct in the workplace. Did it run well?
It is always easy to praise employees. The conversation becomes tough when employees feel the stakes are high, when perception varies regarding the circumstances of the events and when emotions are strong. Regrettably, these are generally the type of performance-based conversations we encounter. Learning to address difficult issues in a timely manner, use clear communication and create a well-developed plan for improvement is crucial for good performance management.
In today's workplace, it is imperative to be able to express views calmly and with confidence even when the situation or event becomes difficult and frustrating. Review some best practices that will assist you in "keeping your cool and emotions under control" in a broad range of difficult situations, demonstrating successful ways of dealing with difficult circumstances and employees of all types. Acquire the skills to offset to shift people that are challenged by a setbacks and difficulties, by the use of pure language techniques.
Through this workshop, you will discover how to be a better and more effective motivator by developing your ability to establish and maintain 'rapport' with others. Identifying the non-verbal body language in addition to tone, manner, voice, attitude, mood - all of these (and more) factor into the idea of rapport. Participants will gain insight into the interpersonal communication process and how to eliminate barriers that can otherwise result in misunderstandings, frustration and most importantly lost opportunities. You will come away understanding how to impact or control the way others perceive you, giving you increased confidence in your ability to have those difficult conversations with ease and success.
AFTERNOON SPEAKER: 1 PM START TIME.
"Negotiating the Court System"
Speaker: Joel E. Levitt – Partner – Fryer Levitt Law Firm
We never anticipate that we will have to go to court over an unpaid account, but if we do, we need to know how to navigate the system. Joel will discuss the Limitation Act and it’s impact on commencement of actions. He will also discuss the following issues in Small Claims Court: choice of court, pleading stage, settlement conference and preparation and going to trial. In regards to Superior Court, he will discuss choice of court, simplified rules and their application, and timelines and the impact of limitation period. In addition, he will discuss steps required to get to trial and methods to avoid trial.
Joel is one of the founding partners of Fryer Levitt, a law firm established in 1994. He practices in the area of commercial and collection based litigation, including full carriage of matters from inception through to trial.
