Client Organization:     Livingston International Inc.

Position Title:              Vice President, Client Financial Services (”CFS”)

Reports to:                   Chief Financial Officer

Supervises:                  Total team of 55 through 4 direct reports;  team split between two locations, Toronto and Montreal servicing global customers





Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. Clients from across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Clients also rely on Livingston for innovative technology solutions, including the TradeSphere® suite of automation software. The company employs over 3,200 employees at more than 125 key border points, seaports, airports and other strategic locations in North America, Europe and the Far East.


Since its acquisition in 2010 by the Canada Pension Plan Investment Board and Sterling Partners, the organization has successfully completed 11 acquisitions and grown to become North America’s number one company focused on customs brokerage and compliance.  With the recent appointment of several new members to the company’s Senior Leadership Team and the company’s reorganization from a geographic structure to one aligned by service lines, Livingston is undergoing an exciting business transformation.  The company has committed to embracing a ‘customer first’ mentality and to investing in new systems and processes, including a new billing platform.


Following the appointment of a new Chief Financial Officer, the finance team is transitioning to a closer partnership with the business and its service lines.  A key initiative is the revitalization of the organization’s credit & collections department.  Renamed ‘Client Financial Services’, this key area of the finance team requires a new and talented CFS leader.


This is a key role on the CFO’s direct team that will have significant impact on Livingston’s ability to effectively set and manage the company’s credit and collections policies and practices.  With $4 B in receipts from Canadian and US customers being processed through two hub offices (Toronto and Montreal),the organization needs to feel confident that credit risk is kept within defined parameters.  An investment in systems will prove to be a key project for the Vice President, with a goal of:  advancing the automation of the credit & collection process;  providing an online payment option;  and,  delivering on a targeted reduction in headcount and overhead.  The new leader will play a critical role in the implementation of a proposed solution with the company’s chosen partner, Versapay, and help overcome a legacy billing issue from 2016 that remains a priority for the business.


The Vice President, CFS provides strategic direction and guidance of collection activities This includes but is not limited to managing the collection operations; assessing third party credit risk; reducing DSO and improving cash flow; building effective business relationships with internal and external clients, affiliated companies, and external suppliers of services; developing and implementing departmental reporting and key performance indicators; assisting in departmental budgeting; and coaching, advising and developing staff.

The successful individual will be a member of the CFO’s direct reports and expected to represent the company and team well both internally and externally.  S/he will further inject a contagious energy and a customer-first mindset into the Finance group. 


The Role’s Key Priorities:


By committing the majority (up to 70%) of their efforts to focusing on the team and processes and the balance (30%) to leading and executing strategic projects, the Vice President will tackle the following 2017 priorities:

  • Achieving stable day to day operations,
  • Securing and stabilizing key managers and focusing on team engagement;
  • Executing a “get well plan” to deal with overdue and dated accounts receivable,
  • Implementation of a new system based on Versapay’s electronic billing and self-payment systems
  • Introduction and nurturing of a shared service mentality around scorecarding and a commitment to continuous improvement


More specifically, the Vice President CFS will commit to the following targeted outcomes for their team:


  1. Working Capital – positioned and promoted as a meaningful component of Livingston’s customer value proposition,
  2. Strategic Impact – leverage new pricing and business models, and,
  3. Credit Control – develop, with a willingness to adapt to industry norms, an approach that aligns our practices and mindset with our customers.


To arrive at the targeted outcomes, the Vice President will be expected to develop and execute on the following goals:


  • Reduce Accounts Receivable by $15 million by setting monthly targets and adopting a strong Project Management Office approach,
  • Implement new operational processes and management systems (including Versapay) and other specific scorecards,
  • Develop a suitable working capital strategy that delivers value to customers without unnecessarily burdening the organization,
  • Alignment with customers’ needs for online billing/payment tools, and,
  • Realize automation and process enhancement investments.



The Vice President and his/her team will also be responsible for:


  • Participating in key decisions pertaining to the business unit strategic initiatives, and assists in establishing yearly goals and objectives.
  • Establishing and maintaining relationships with other functional business units (Client Service, Operations, Sales, etc.) and key stakeholders to ensure client issues and concerns are resolved in an accurate and timely manner.
  • Providing direction and guidance to external collection agencies and legal counsel;  manages bankruptcy claims and maximizes recoveries from delinquent accounts.
  • Representing the company as Plaintiff in legal collection matters;  attends proceedings in Small Claims or Superior court.
  • Developing and complying with the systems, procedures, rules, objectives and timescales set by the organization.
  • Identifying and recommending areas of improvements or “best practices” within standard operating procedures and departmental policies and procedures in order to enhance efficiencies.
  • Attracting, recruiting, managing and mentoring staff;  consults with Human Resources when necessary and follows all guidelines set forth by the HR department;  recommends relevant training and development of staff.
  • Maintaining knowledge of trends and compliance by attending conferences, obtaining relevant literature and through professional networking.
  • Working closely with other key departments to review and assess client credit requirements;  develops and implements strategies to mitigate their risk and minimize bad debt.
  • Overseeing the overall management of the collection function and helps to ensure the company’s vision, values, strategic plan and short and long term goals and objectives are attained;  operate as a key partner to the lines of business
  • Developing and implementing credit & collection practices that recognize distinct customer markets and support tailored products/services offerings and pricing structures.
  • Serving as a trusted advisor on special corporate initiatives relating to CFS operations.
  • Developing, maintaining, and tracking reports and presentations used for evaluation of collections performance and implements strategies to reduce DSO and improve cash flow.
  • Overseeing, in concert with Treasury, surety bond utilization to help mitigate client account risks.





This impactful role is best suited to a business and process-oriented leader who, ideally, will bring expertise in leading transformational projects and experience interacting with a large North American customer base.  Additionally, the ideal candidate will possess the following experience, skills, attributes and capabilities:


  • 5+ years as a B2B credit & collections or shared services leader with experience ideally gained with mid-sized to large, organizations that operate in high-volume transaction environments;  exposure to the transportation/logistics sector would be valued but not a necessity;
  • In-depth knowledge of end-to-end credit, collections and accounts receivable processes and procedures;
  • A proven track record of effectively leading and managing a team (45+), ideally, through a transformation process;
  • Very strong relationship building and nurturing skills
  • Highly responsive and client service focused; has the capacity and passion to meet and/or exceed the needs and expectations of internal and external clients in a timely manner;
  • Solid communication skills; concise and articulate with strong presentation skills;
  • Strong conflict resolution skills; excellent research, analytical and problem-solving skills to ensure problems, complaints, and inquiries are handled tactfully, effectively and promptly; ability to recommend win-win solutions;
  • Perseverance, a strong work ethic and an intrinsic drive to get things done
  • Able to quickly establish credibility with a management team and all other key stakeholders;  brings solid business acumen and understanding;
  • Self-motivated, self-directed and comfortable as an accountable leader;  and,
  • A highly collaborative team player with strong leadership, coaching and advisory skills.





A Bachelor’s degree, preferably in business or economics. A CCP (Certified Credit Professional) designation is also desirable.





Should you have an interest in confidentially exploring this further or have any questions regarding this initiative, please contact:


Partner:                                          Larry Ross

Phone Number:                               416-928-4604

Email:                                             lross@amropknightsbridge.com


Consultant:                        Arthur Lyons   

Phone number:                                604-632-4084

Email:                                             alyons@lyonsblack.com


Project Coordinator:                       Katherina Cameron                                         

Phone number:                                416-928-4643

Email:                                             kcameron@amropknightsbridge.com


At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries and reported net sales of $15.3 billion in 2015. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com.


Currently we are seeking a talented individual to fill an Area Credit Manager position at our Vaughan office location.  The Area Credit Manager evaluates new and current customer credit worthiness for the Architectural Coatings stores business segments. 


 Join an industry leading company!
Apply today!


Key Areas of Responsibilities:

  • Perform credit investigations and evaluations of credit risk in order to approve new customer accounts and assign credit limits. 
  • Evaluate new and existing customers and special financial arrangements, credit counseling and customer visitations as necessary. 
  • Monitor accounts on a daily basis - place accounts on hold, release orders, review collection notes, and aged balances - provide adjustments as necessary.
  • Prepare annual credit reviews of assigned accounts in compliance with Corporate Credit policy .
  • Communicate with field sales and sales management on status of assigned accounts, coordinating investigation of UADs, pricing issues, required credit memos and other actions required based on investigation and analysis.
  • Communicate and answer incoming phone calls from store personnel - resolve customer situations dealing with credit limits, closed accounts, or accounts placed on credit hold .


PPG Architectural Coatings impressive line-up of residential, commercial, and industrial paint brands offers a wide range of choices to meet everyone's needs – from consumers to interior designers, painting contractors to property managers, and developers to architects.  



  • Bachelor’s degree in finance, accounting, or related business or equivalent experience.
  • Ability to effectively analyze various types of financial information and reach sound conclusions. 
  • Ability to effectively communicate and interact with customers and all levels of the business unit management to achieve the best possible results. 
  • Ability to lead and conduct financial and credit related meetings with SBU management and external customers. 
  • Complete understanding and working knowledge of special financial instruments such as security agreements, third-party guarantees, promissory notes, letters of credit in order to perfect the appropriate financial arrangement (desired).
  • Working knowledge of Oracle Receivables and various other credit/receivable software (desired). 
  • Working Knowledge of MS Office.
  • Bilingual in French and English


We offer a competitive compensation, flex benefits and pension plan. We care about your professional development and career path!


As a part of the recruitment process, the selected candidate will be required to complete a criminal background check.


PPG Canada is committed to providing accommodation for people with disabilities.  Accommodation is available, upon request, for candidates participating in the recruitment process.


We thank all those who apply; however only those selected for an interview will be contacted.





Job Posting April 5, 2017